E911 Emergency Services

What is E911?

Enhanced 911 (E911) automatically provides emergency dispatchers with your registered location when you call 911. For VoIP phones, this address must be manually registered since your phone can be used from anywhere.

Why E911 Matters

When you call 911 from a VoIP phone without E911, dispatchers may not know where you are. Precious minutes can be lost while they try to locate you. E911 ensures help arrives at the right address.

E911 vs Regular 911:

Feature	Without E911	With E911
Location sent to 911	No	Yes
Caller ID shown	Yes	Yes
Callback available	Yes	Yes
Dispatcher can locate	No	Yes

How E911 Works

1

Register Your Address

Enter your physical location in our E911 database for each DID number.

2

Address Validated

We verify your address with the national E911 database.

3

You Dial 911

In an emergency, dial 911 from your VoIP phone as normal.

4

Help Is Dispatched

Emergency services receive your registered address automatically.

E911 Pricing

Affordable protection for your VoIP lines

E911 Service

$1.50

per DID / per month

Full E911 address registration and provisioning
Address validation with national ALI database
Location transmitted to PSAP on 911 calls
Unlimited address updates
Same-day provisioning
FCC compliant

Add E911 to Your DIDs

Volume discounts available for businesses with 50+ DIDs. Contact us for enterprise pricing.

E911 Requirements

What you need to know before setting up E911

You'll Need

A valid US or Canadian physical address (no PO boxes)
An active DID (phone number) with UniTotal.tel
Address where the VoIP phone will physically be located
Suite/apartment/floor number if applicable

Important Notes

E911 must be enabled per DID number
Update your address if you move or relocate the phone
Address changes take up to 24 hours to propagate
Some rural areas may have limited coverage

E911 FAQ

While not technically required for basic VoIP service, E911 is strongly recommended for any phone that may be used to call 911. The FCC requires VoIP providers to offer E911 service, and many businesses are required to have it for compliance reasons.

Your call will still connect to 911, but the dispatcher will only see your caller ID number - they won't know your location. You'll need to verbally provide your address, which wastes precious time in an emergency.

Yes! Each DID can have its own E911 address registered. This is important for businesses with multiple locations or employees working from home.

Update your E911 address immediately whenever the phone moves to a new physical location. For remote workers who travel, consider using a mobile phone for emergencies instead of VoIP when away from the registered address.

Yes, but with limitations. E911 will transmit the registered address, which may not be your actual location if you're using a softphone on the go. For mobile emergency calls, it's recommended to use your cell phone's native dialer, which has GPS-based location services.

Protect Your Family & Employees

Add E911 to your VoIP lines today - it could save a life

Get E911 Now Learn More